Refund Policy | AKEF - All Kerala Esports Federation

1. Refund Policy Overview

All Kerala Esports Federation (AKEF) is committed to ensuring a fair and transparent refund process for membership fees paid through our platform. This Refund Policy outlines the circumstances under which refunds will be issued and the process for requesting a refund.

Refunds will be issued in the following cases:
2.1Registration Rejected by AKEF Officials: If your registration is rejected by district or state federation officials after payment, you are eligible for a full refund.
2.2Duplicate Payment: If you accidentally make duplicate payments for the same registration, the duplicate amount will be refunded.
2.3Technical Error: If a payment was processed due to a technical error on our platform, resulting in unintended charges.
2.4Payment Failure with Amount Deducted: If payment fails but the amount is deducted from your account, we will investigate and process a refund if confirmed.

Refunds will NOT be issued in the following cases:
3.1Approved Memberships: Once your registration is approved and membership is activated, fees are non-refundable.
3.2Change of Mind: Refunds are not provided if you change your mind after successful payment and approval.
3.3Voluntary Termination: If you voluntarily terminate or delete your membership, fees are non-refundable.
3.4Violation of Terms: If your membership is terminated due to violation of Terms and Conditions, no refund will be issued.
3.5Expired Membership: Refunds are not available for expired membership periods.

To request a refund:
4.1Send an email to mail@akef.in with the subject line "Refund Request".
4.2Include the following information: Full Name, Registration ID, Email Address, Phone Number, Transaction ID/Payment Reference, Reason for refund request, Supporting documents (if applicable).
4.3Our team will review your request within 7-10 business days.
4.4You will receive a response via email regarding the status of your refund request.

5.1Approved refunds will be processed within 14-21 business days from the date of approval.
5.2Refunds will be credited to the original payment method used during registration.
5.3Bank processing times may vary; please allow an additional 5-7 business days for the amount to reflect in your account.
5.4For UPI, debit/credit card, and net banking payments, refunds will be processed through Razorpay to your original payment source.

6.1Razorpay payment gateway charges are non-refundable.
6.2Refund amounts may be subject to deduction of transaction fees as per Razorpay's refund policy.
6.3AKEF will refund the maximum amount possible after accounting for non-refundable gateway fees.

7.1In certain cases, AKEF may issue partial refunds at its discretion.
7.2Partial refunds may be considered for extenuating circumstances reviewed on a case-by-case basis.
7.3Administrative or processing fees may be deducted from partial refunds.

For any questions or concerns regarding refunds, please contact us at: Email: mail@akef.in, Phone: +91 8129469669, Address: All Kerala Esports Federation, Trivandrum, Kerala, India