The Significance of HR Training in Performance Management

Staff training for customer service isn't rocket science, but you'd be shocked how many businesses completely botch the whole thing. After over a decade years in the industry, I've seen outstanding employees turn into customer service disasters because their training was about as useful as a waterproof towel.The thing that drives me mental is when team leaders think they can throw a ancient training guide on someone's desk and call it education. Real customer service training requires hands-on experience, role-playing scenarios, and honest feedback.I'll never forget when I was advising a shopping centre store in Melbourne. Their client happiness numbers…