Privacy Policy

Last Updated: November 10, 2025

1. Introduction

  • All Kerala Esports Federation ("AKEF", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including registration, membership, and payment processing through Razorpay.

2. Information We Collect

2.1 Personal Information

  • We collect personal information that you voluntarily provide to us when registering on the platform, including: Full Name, Date of Birth, Email Address, Phone Numbers (Primary and Secondary), Present and Permanent Addresses, Country, State, and District information, Profile photographs and supporting documents, Student information (if applicable), Payment information (processed securely through Razorpay).

2.2 Automatically Collected Information

  • When you access our website, we automatically collect certain information about your device, including: IP address, Browser type and version, Operating system, Pages visited and time spent on pages, Referring website addresses, Clickstream data.

3. How We Use Your Information

  • We use your personal information to: Process your registration and membership applications, Facilitate payment transactions through Razorpay, Communicate important updates, events, and tournaments, Verify your identity and prevent fraud, Provide customer support and respond to inquiries, Improve our services and website functionality, Comply with legal obligations and regulatory requirements, Generate membership cards and certificates.

4. Payment Processing and Razorpay

  • We use Razorpay as our payment gateway. When you make a payment: Razorpay collects and processes your payment information directly. We do not store your complete credit/debit card information on our servers. Payment data is encrypted and handled in accordance with PCI-DSS standards. Razorpay's privacy policy applies to information they collect. We receive transaction confirmations and basic payment status from Razorpay. For refunds and cancellations, please refer to our Refund and Cancellation Policy.

5. Information Sharing and Disclosure

  • We do not sell, trade, or rent your personal information to third parties. We may share your information with: Payment processors (Razorpay) to complete transactions, District and state federation officials for approval processes, Law enforcement or regulatory authorities when required by law, Service providers who assist in operating our website (under strict confidentiality agreements).

6. Data Security

  • We implement industry-standard security measures to protect your personal information: Encrypted data transmission (SSL/TLS), Secure database storage with access controls, Regular security audits and updates, Password-protected administrative access, Secure payment processing through PCI-DSS compliant Razorpay. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

  • We retain your personal information for as long as: Your membership remains active, Required for legal, accounting, or regulatory purposes, Necessary to resolve disputes or enforce our agreements. You may request deletion of your account, subject to our legal obligations to retain certain information.

8. Your Privacy Rights

  • You have the right to: Access your personal information we hold, Request correction of inaccurate information, Request deletion of your personal data (subject to legal requirements), Opt-out of marketing communications, Withdraw consent for data processing (where applicable). To exercise these rights, contact us at mail@akef.in.

9. Cookies and Tracking

  • We use cookies and similar tracking technologies to: Remember your language preference, Maintain your login session, Analyze website traffic and usage patterns, Improve user experience. You can control cookie settings through your browser preferences.

10. Children's Privacy

  • Our services are intended for individuals aged 13 and above. For registrations of individuals under 18, parental/guardian consent is required. We do not knowingly collect information from children under 13 without verified parental consent.

11. Changes to Privacy Policy

  • We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

  • If you have questions or concerns about this Privacy Policy, please contact us at: All Kerala Esports Federation, Email: mail@akef.in, Phone: +91 8129469669, Address: Trivandrum, Kerala, India
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